Terms and Conditions of Sale

General:

Grand Junction at St Mary Magdalene’s is managed by Paddington Development Trust.

In this Agreement, Grand Junction or Venue refers to Grand Junction at St Mary Magdalene’s, St Mary Magdalene’s Church, Rowington Close, London W2 5TF. We, us and our means Paddington Development Trust, registered with company number 3652559, and our registered office is 59 Elgin Avenue, London W9 2DB.

All Tickets are sold subject to availability and to these terms and conditions. By purchasing any Ticket you accept that these terms and conditions will govern that purchase for you and any members of your group. Any Tickets obtained in breach of these terms and conditions shall be void and non-refundable.

TICKETS

  1. Ticket purchase

Tickets must be processed by us, or an agent authorised by us, to be valid.

For tickets purchased through DICE please read DICE’s Purchase Terms

Tickets may be restricted to a maximum number or sold subject to certain restrictions, such as limited view or a minimum age for entry.

It is your responsibility to ensure that you read all notifications displayed on our website before purchasing your Ticket.

It is your responsibility to check that any Ticket issued to you is accurate as mistakes cannot always be rectified after purchase and any corrections are at our discretion.

  1. Purchasing a ticket through DICE

Grand Junction is a Partner Venue of DICE FM, who are appointed as exclusive ticketing agent for the sale of our music and cultural events.

DICE FM Limited are a company registered in England and Wales under number 08905651. They are a disclosed ticketing agent selling tickets via their App and the Services on behalf of promoters, organisers, managers, artists and venues (Event Partners). DICE sell tickets that have been allocated to them by Grand Junction at St Mary Magdalene’s.

Upon Purchase of a ticket through DICE FM, as well as on the day of the event, you will receive a confirmation to the email address provided to DICE FM during your registration to the App or the Services containing any additional details about the event. It is your responsibility to check these details carefully before the event. Your ticket is stored on the DICE App, and is found by clicking on the ‘tickets’ option of the App menu.  Your ticket is required for entry to the venue or access to the stream, and must be presented upon request for each ticket holder.

All prices advertised on the DICE FM App or Services are inclusive of booking fee and transaction fee.

For full DICE FM Purchase Terms please click here

  1. Refunds, cancellations and exchanges

Other than as set out in this clause, we shall not refund any Ticket(s) after purchase. Except in the instance the customer or a member of their household has been asked to isolate due to COVID-19. In which case tickets can be refunded if the customer has contacted the Grand Junction up to 4 hours before the performance, or exchanged into another performance at an appropriate time.

Refunds are not permitted except where the performance is cancelled or abandoned when less than half the performance has taken place. We will refund to you the face value of the Tickets purchased. Where more than half of the performance has taken place we may, at our discretion, refund to you the face value of the Tickets purchased.

If an event is postponed, the Ticket will be valid for the rearranged date and you shall be entitled to a refund if you are unable to attend the rescheduled date.

  1. DICE Waiting List:

When an event has sold out and as agreed with Grand Junction, DICE may enable the Waiting List feature for that event.

You may have the option to offer your ticket to the Waiting List via the App or the Services in order for it to be offered to other users of the App or the Services, so long as the return is made prior to the deadline set by the Venue.

Once you have agreed to offer your ticket to the Waiting List, you forfeit your rights to the ticket(s) and they will no longer exist in your account during the Waiting List period. If the ticket(s) offered is not successfully Purchased by another user from the Waiting List, the ticket(s) will be returned to your account prior to the Event Partner’s deadline, and you will be able to use the ticket, but not be eligible for a refund. If the ticket(s) is successfully Purchased by another user from the Waiting List before the deadline, it will be deemed to have been resold by the Event Partner to the new purchaser, and your rights to the ticket will cease entirely, and a full refund of your original Purchase for that ticket(s) will be provided to you. You will not be paid the difference (if any) between the original Purchase price and the price for which the ticket was resold for, if higher (with such difference being the “Waiting List Fee”).

Full details at DICE FM here

  1. Conditions of entry

A valid e-Ticket must be produced on your mobile device, or printed onto white A4 paper, to be admitted into a performance.

Children under five years of age are not permitted to performances or events, unless the individual performance states that they are.

Under 16s attending performances and events must always be accompanied by an adult, unless otherwise stated. Age restrictions may apply to some performances.  Please check booking information on the website before purchasing your ticket. Tickets must be purchased for children over the age of 2 years old (exceptions may apply for some family tickets).

For events where a seat number is allocated, we reserve the right to provide alternative seats at a performance to those specified on the Ticket, provided these seats are of no less value to that stated on the Ticket.

We reserve the right to refuse admission and may request any Ticket holders to leave the Venue if we believe their presence is likely to cause a nuisance, disturbance or threat to other patrons, the Venue or its employees.

No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour. We may also, on certain occasions, have to conduct security searches to ensure the safety of visitors.

Latecomers may be asked to wait until a suitable break in the performance before being admitted to the performance space.

Please note that strobe lighting, smoke effects, gunshots and pyrotechnic effects are sometimes used in performances.

Mobile phones and other electronic equipment must be silenced while in the performance space.

The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside a performance is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of a performance in breach of these Terms shall belong to us. We will not be liable for any loss, theft or damage to confiscated items.

We (and authorised third parties) may carry out general filming and sound recording in or about the Venue including without limitation in connection with a performance. By purchasing Tickets, you consent to you and your party being included in, and to the commercial exploitation of, such films and recordings without payment. You further agree to being filmed by police or security staff for security and crime prevention purposes.

You must comply with all relevant statutes, safety announcements, regulations of the Venue and instructions and directions given by Venue staff whilst attending a performance.

  1. Liability

Our total liability to you, whether in contract, tort (including, without limitation, negligence) or otherwise, is limited to the total Ticket price paid by you excluding any per transaction booking fees. We shall not be liable for any indirect, special, consequential or unforeseeable losses or for any economic losses (including without limitation loss of revenues, profits, contracts business or anticipated savings) or any loss of goodwill or reputation; for any arrangements including travel, accommodation or hospitality relating to any performance; or for any loss, theft or damage of personal belongings (other than caused as a result of our negligence or other breach of statutory duty).

Nothing in these terms or conditions excludes or limits our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, for fraud or for any other liability which cannot by law be excluded or limited. Nothing in these Terms is intended to affect your statutory rights.

We will not be liable to you for failure to perform any obligation under these Terms to the extent that the failure is caused by any factors beyond our reasonable control, including (without limitation) acts of god, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments, power failure and failure of sound or lighting equipment.

  1. Purchasing a ticket from Grand Junction at St Mary Magdalene’s

For some events we will sell tickets through our own online box office system.

Price and payment

All advertised prices are inclusive of any appliable taxes but exclusive to any per transaction booking fee.

Any discounts are subject to availability and our discretion and cannot be booked in conjunction with or combined with any other reductions or offers.

We reserve the right to cancel any booking which we reasonably suspect to have been made fraudulently.

If either the amount that you pay for a Ticket is incorrect or you are able to order a Ticket that was listed for sale in error, we reserve the right to cancel that ticket and refund to you the amount paid. This applies whether due to human error, an error in any price or information communicated to you or a transactional malfunction of any system operated by us.

Delivery of e-Tickets

All Tickets purchased through the Grand Junction website will be delivered as an e-Ticket.

E-Tickets will be delivered to the email address provided when you registered for an online booking account on our website. You may either print your e-Ticket (which must be done clearly and to scale on plain, white A4 paper) or present it on your mobile device.

We may also require the credit/debit card used to make the order, photographic ID and proof of entitlement to any concession.

You may not duplicate an e-Ticket and must retain it until the end of a performance. In the event of unauthorised duplication, we reserve the right to refuse entry to all relevant ticket holders and may credit the original purchaser the face value of the ticket(s), which will constitute full renumeration. In the event that a hard copy ticket is duplicated, this will render the original e-ticket void. We shall not be liable for any inconvenience caused by unauthorised duplication.

We shall bear no responsibility for problems with printing or downloading any e-ticket.

We will not be responsible for any ticket that is lost stolen or destroyed. It is not always possible to duplicate tickets and the issue of duplicates is always subject to our reasonable discretion.

Refund of Tickets purchased through Grand Junction:

We may at our discretion offer to resell Tickets on your behalf (but shall in no circumstances be obliged to do so). If we successfully resell your Ticket, we will refund to you the face value of the Tickets purchased, minus an administration fee of £2 per Ticket. Please note, we will sell all of our own Tickets before we offer any returned Ticket for resale and we cannot guarantee the successful resale of any returned Ticket. Returned tickets may be withdrawn from re-sale at any time at your request and/or at our discretion. We will contact you within 14 days of the performance, by e-mail where possible, to let you know whether your Tickets were resold. If you fail to hear from us within 14 days, please email us at tickets@grandjunction.org.uk call us on 0207 266 8258.

For tickets purchased direct through Grand Junction, we do not operate a returns list in advance for fully booked performances and any tickets returned are placed on sale immediately.

Refunds shall only be made to the person who purchased the Tickets. Refunds are not permitted to an alternative payment card.

Tickets are non-transferable and may not be resold for commercial purposes or at a premium. We reserve the right to cancel without notice any Ticket that we believe has been transferred or resold in breach of this condition. It may be possible to transfer your Tickets into someone else’s name if you contact us at least 24 hours before the start time of the performance. An administration fee of £2 per Ticket may be charged.

In the event that a performance is cancelled or re-scheduled, where there is sufficient time, we will use reasonable endeavours to notify you using the details you provided us with at the time of ordering. However, we do not guarantee that you will be informed of such cancellation or re-scheduling before the date of the performance. Please ensure that you inform us of any change to the contact address, telephone number or email address you provide us with at the time of ordering.

  1. Data Protection

We will collect, use, store and disclose your personal details in accordance with our privacy policy which can be accessed here: https://grandjunction.org.uk/privacy-policy/

  1. Contact and complaints

If you wish to make a compliant about your experience making a booking on our website, you can do so by contacting us in the following ways:

Email: tickets@grandjunction.org.uk

Post: Grand Junction at St Mary Magdalene’s, Rowington Close, London W2 5TF

Phone: 0207 266 8258

 

WEBSITE TERMS AND CONDITIONS

When you use our website you are agreeing to comply with these Terms and our Privacy Policy

For further questions about our website and these Terms please email: info@grandjunction.org.uk

  1. Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can link to our full cookies policy here

  1. Creating an account

Any information created or provided to you as part of our security procedures, must be treated as confidential and must not be shared with any third party. If you suspect that someone other than you knows your username or password you must notify us at info@grandjunction.org.uk

  1. Website content and copyright

Content and material found on www.grandjunction.org.uk is subject to copyright protection unless otherwise indicated. You must seek written approval from Grand Junction in order to reproduce copyright protected material.

Some material on the site, for example press materials and school resource packs, gives permission to reproduce it, and may be reproduced free of charge in any format providing it is reproduced accurately and not used in a misleading context. If any of the copyrighted items on this site are copied or republished, the source of the material must be identified and the copyright status acknowledged.

You may print off one copy of any page(s) from our site for your personal reference. The permission to reproduce the Grand Junction protected material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

All names, images and logos identifying or associated with Grand Junction may not be reproduced without prior written authorisation from Grand Junction. Requests for such approval can be directed to:

Email: info@grandjunction.org.uk

Post: Grand Junction at St Mary Magdalene’s, Rowington Close, London W2 5TF

Phone: 0207 266 8258

  1. Limitation of Liability

Whilst we endeavour to maintain the website to a high standard, from time-to-time details on www.grandjunction.org.uk are subject to change without prior notice. We will not be liable to you if you are unable to use any part of the Website because of a modification, failure, suspension or withdrawal of all or part of the Website for any reason.

We are not responsible for the content of any linked sites and the inclusion of any link does not imply any endorsement of that linked site.

Grand Junction does not accept responsibility for loss or damages incurred as a result of reliance upon material contained in this website.

In using our website you assume all risks associated with use of the site, including risk of your computer, software, or data being damaged by any virus which might be transmitted or activated via the Grand Junction site.

  1. Data Protection

We will collect, use, store and disclose your personal details in accordance with our privacy policy which can be accessed here

 

Approved by Board of Trustees on:  Jan 2021
Lead Trustee:  Smita Bora
Lead Staff Member:  Jackie Rosenberg

Grand Junction at St Mary Magdalene’s, Paddington is a venue operated by Paddington Development Trust (PDT). PDT is a registered charity (no. 1080883) and company limited by guarantee (no. 3652559).